01
Caller dials in
Aria picks up on the first ring with your practice's voice, hours and policies — no menus, no hold music, no missed calls after hours.
Live in U.S. medical practices today
·
HIPAA · AWS BAA
The AI receptionist
your practice can trust.
Aria answers every call instantly, books and reschedules directly in your EHR, triages urgent calls, and warm-transfers to a real person when it matters — 24 / 7. HIPAA-compliant, built on AWS Bedrock with Anthropic Claude.
Aria is the platform — your patients hear an assistant with the name and voice you choose.
- 24/7
- Always answering
- <1s
- First-ring pickup
- Unlimited
- Concurrent calls
Caller
Hi, I'd like to book a follow-up with Dr. Lee, Tuesday afternoon if possible.
Aria
Of course. I see Tuesday at 2:30 PM with Dr. Lee, or 3:30 PM. Which works better?
Caller
3:30 is perfect.
Aria
Booked. You'll get a text confirmation in a few seconds. Anything else?
Booked in your EHR
HIPAA · BAA-eligible
AWS BAA underneath
US data residency
Live human handoff
24/7 — never on hold
SOC 2 in progress
01How it works
From ringing phone to booked appointment in under a minute.
No phone trees. No "press 1." Aria picks up like a real receptionist, listens, and gets the work done — directly inside the systems you already use.
02
Aria understands
Real-time speech, multi-turn dialogue, and clinical context. Aria verifies the patient, triages urgency, and decides what to do next.
03
It gets done
Books, cancels, reschedules, registers a new patient, sends an intake link, or warm-transfers to a human — in your EHR, in real time.
02What Aria does
Everything a great receptionist does — at the scale of software.
First-ring pickup, every time
No queues, no busy signals. Unlimited concurrent calls — even at 4:55 on a Friday.
Real EHR scheduling
Book, cancel, reschedule directly in Practice Fusion today — Epic, eClinicalWorks, Athena, NextGen via API. No copy-paste, no double-entry.
Urgency triage & escalation
Recognizes high-risk signals — chest pain, severe reactions, crisis language — and escalates to a person or 911 / 988 in seconds. A critical call never sits on hold.
Patient identity verification
Confirms name, DOB and phone against your EHR before sharing or changing anything — disambiguates duplicate records automatically.
Warm transfers to a human
When a call needs a person, Aria briefs them with patient context first — so the handoff feels seamless to the caller.
Live SMS fallback
Bad line? Mid-call Aria can text the caller a link, intake form, or appointment reminder so nothing falls through.
Insurance & intake capture
Captures insurance, reason for visit, and consent — and texts a portal link for forms, copay, or photo of the card.
Bilingual & multi-voice
English & Spanish out of the box. Choose a voice that matches your practice's brand — calm, warm, or energetic.
Call summaries & transcripts
Every call becomes a clean summary, full transcript, and audit trail — viewable in the Aria dashboard or pushed to your inbox / Slack.
Outbound recall & reminders
Reduce no-shows: Aria places appointment reminders, recalls overdue patients, and re-books cancellations from the waitlist.
After-hours & overflow
Use Aria only after hours, only at lunch, or for every call. Drop-in to your existing PBX, RingCentral, or main line.
Practice-specific knowledge
Hours, providers, locations, accepted insurance, prep instructions, FAQs — Aria learns your practice and answers like staff.
03Safety & escalation
When a call is urgent, Aria moves in seconds.
The call you can't afford to miss is the emergency at 2 AM. Aria is built to recognize it, point the caller to help, and make sure a human knows — fast.
Detect
Recognizes high-risk signals in real time — a medical emergency, a severe medication reaction, or crisis and self-harm language — instead of treating it like a routine call.
Direct
Calmly directs the caller to 911 or the 988 Suicide & Crisis Lifeline right away, and never leaves a critical call sitting on hold or in a phone tree.
Escalate
Warm-transfers to your on-call clinician with the chart already open — and alerts the provider three ways at once. The escalation is enforced on our side, so it fires every time, not only when the AI remembers to.
Provider alert
Message in the chart
Email
Phone call to the on-call provider
Aria is not an emergency or clinical service. In a crisis it directs callers to 911 / 988 and hands off to your team — it supports your clinicians, it never replaces human judgment.
04Technology
Enterprise-grade infrastructure. Signed BAAs all the way down.
Aria runs entirely inside HIPAA-eligible AWS, with patient data flowing only through providers that will sign a BAA. Your transcripts and PHI are encrypted, US-resident, and never used to train any model.
- Anthropic Claude — clinical-grade conversational reasoning
- Cartesia Line — HIPAA-eligible telephony, speech-to-text & text-to-speech
- AWS Bedrock (Claude vision) — fallback for resilient EHR automation
- EC2 in a private VPC, KMS at rest, TLS 1.3 in flight
- Bidirectional EHR tooling via signed server-side webhooks
The stack
Your data stays yours. Aria never trains models on your call content or PHI. Recordings and transcripts are encrypted, retention is configurable, and a signed BAA is part of every contract.
Logos shown for technology attribution. Trademarks belong to their respective owners.
05Trusted by practices
Built with — and for — real medical practices.
Aria is in production today inside Practice Fusion-based clinics in the U.S. We built it alongside the clinicians and operations leads who use it every day.
- 27%
- of daytime calls were missed with all lines busy — now captured
- 100%
- of after-hours & overflow calls answered
- 30%
- reduction in no-shows
“Aria picks up every call we'd previously been missing — including overnight. Patients book themselves, the chart is updated before I see them, and our front desk has time to actually be helpful in person again.”
Practice Manager
Behavioral health · West Virginia
“What sold me was the warm-transfer. Aria handles the routine calls, but the moment someone says ‘chest pain,’ it's already on the line with my on-call doc — with the patient's chart open.”
Medical Director
Internal medicine · Northeast U.S.
“The team listened to actual calls with us before going live. Our compliance officer reviewed the BAA and the data flow — first vendor that didn't make us chase them for it.”
Director of Operations
Multi-provider clinic group
Quotes are from active Aria practices, attributed by role and region per HIPAA / privacy requirements. Named references available under NDA on request.
06Compliance & safety
HIPAA-first, by design — not by checklist.
Aria was built for the constraints of healthcare from day one. Every piece of patient data is encrypted, scoped, audited, and retention-controlled — and a real human is always one transfer away.
HIPAA · BAA-eligible·
AWS Healthcare BAA·
Cartesia HIPAA·
SOC 2 in progress·
US data residency
- Encryption
- TLS 1.3 in flight. AES-256 at rest. KMS-managed keys.
- Signed BAA
- Standard with every paid plan. AWS BAA underneath.
- No model training
- Your PHI never enters any model's training set, ever.
- Audit trail
- Every tool call, transcript and transfer is logged.
- Live human standby
- Warm-transfer to your team or our 24/7 support pool.
- Granular access
- Role-based dashboard, SSO-ready, IP allowlists.
07Pricing
Transparent pricing, sized to your call volume.
Every plan includes the full Aria platform — HIPAA, BAA, EHR scheduling, and warm transfers. You choose the volume tier that matches your call patterns.
Practice
$499 /mo
+ usage · billed monthly
Solo or small clinics. After-hours coverage. One EHR, one main line.
- Up to 500 calls / mo (then $0.45 / additional min)
- Practice Fusion EHR integration
- 24/7 answering · first-ring pickup
- Booking, cancel, reschedule, new-patient registration
- Transcripts, summaries, audit logs
- Email support, business-hours response
Group
Most popular
$1,499 /mo
+ usage · billed monthly
Multi-provider, multi-location practices that want Aria to be the front desk.
- Up to 3,000 calls / mo (then $0.35 / additional min)
- Multiple EHRs, providers and locations
- Insurance verification & intake link SMS
- Outbound recall & reminder campaigns
- Slack / email alerts, custom voice + persona
- Priority support & live human warm-transfer pool
Enterprise
Custom
Volume & contract pricing
Health systems, MSOs, and groups with strict procurement, security and SLA needs.
- Unlimited concurrency & minutes
- Dedicated AWS account / Bedrock quota
- SAML SSO, SCIM, IP allowlists, custom data retention
- 99.9 % uptime SLA & 24/7 on-call escalation
- Dedicated CSM & security review
- Custom EHR integrations / on-prem connectors
All plans include a signed BAA, US data residency, and onboarding. Annual contracts receive 2 months free. Pricing in USD.
08Integrations
Plays well with the systems you already run.
Live in Practice Fusion today. Coming online: Epic, eClinicalWorks, Athena, NextGen, Kareo, DrChrono. Plus RingCentral, GoHighLevel, Slack, Google Calendar, and any system with an API.
Practice Fusion · live
·Epic
·eClinicalWorks
·Athena
·NextGen
·Kareo
·DrChrono
·RingCentral
·GoHighLevel
·Slack
·Google Calendar
09FAQ
Questions practices ask us.
Still unsure? Book a demo and we'll call your Aria assistant together on a live test line.
Is Aria actually HIPAA-compliant?
Yes. Aria runs in HIPAA-eligible AWS services with a signed BAA, KMS encryption, audit logs, and zero PHI used for model training. Every downstream provider (AWS, Cartesia, Anthropic) operates under a BAA. We sign one with you before go-live.
Will it actually book in our EHR, or just take a message?
It books, cancels, reschedules, registers new patients, and looks up upcoming visits — directly in the EHR, in real time. We're live in Practice Fusion today; other EHRs through API integration on the Group and Enterprise plans.
What happens if a caller has a real emergency?
Aria is trained to detect medical emergencies, suicidal ideation, and other high-risk signals. It immediately recommends 911 and warm-transfers to your on-call clinician (or our 24/7 live support pool, if configured).
Can it transfer to a real person?
Always. Any caller can ask for a human at any point and Aria will warm-transfer with full context. You can also configure rules — e.g. "after 3 minutes, transfer to front desk."
What does it actually cost?
Three published tiers: Practice ($499/mo + usage), Group ($1,499/mo + usage), and Enterprise (custom). Annual contracts receive 2 months free. Most practices land between $750 and $2,500 / mo all-in including minutes — usually less than one part-time receptionist.
Do my patients hear "Aria"?
No — Aria is the platform. Your patients hear an assistant with the name and voice you choose: a warm first name in a male or female voice (one practice runs "Amy," another might pick "Bob"). Aria works behind the scenes.
How long does it take to go live?
Most practices are live in about three weeks: scoping & data, BAA, EHR integration, voice / persona, and a soft launch on after-hours before going full-time.
Hear your Aria assistant answer a live call.
In a 20-minute demo we'll call your assistant together on a live test number, walk through your EHR booking flow, and scope a soft launch — including the name and voice your patients will hear.
- Live demo, not a slideshow
- EHR integration plan in writing
- Pricing tailored to your call volume